What to check about delivery before ordering

Delivery availability, cost, courier, geographic coverage and estimated timescales depend on the final order. These details should be confirmed before payment or dispatch.

Delivery address

Some providers may require delivery to an address that matches verified customer or payment information. Address changes after an order may not always be possible.

Dispatch and tracking

If tracking is provided, use the courier or order information supplied with the final order. Do not rely on generic website estimates for a specific parcel.

Receiving high-value items

A signature, age or identity check may be required. Inspect the parcel for obvious external damage and report concerns promptly.

Delays

Weather, courier disruption, stock issues and verification checks can affect delivery. Contact support if your confirmed delivery window has passed.